Learn about policies for visitors to South County Hospital.
For all South County Health Facilities
Mask Requirements
Currently, masking is mandatory for anyone within our facilities—including patients and guests. Check back regularly for up-to-date information as South County Health follows the RIDOH requirements.
For South County Hospital
Visiting Hours
7:00 am – 7:00 pm
COVID-positive patients will not be allowed visitors or support
persons.
Patient Visitor Rules
- Inpatients are allowed two (2) visitors in their room at a time.
- Patients who are seeking care in our Emergency Department will be allowed up to two (2) visitors/support persons to accompany them in the exam area. Visitors may be limited to one (1) as per staff direction under certain circumstances (i.e procedures, treatments).
- Surgical patients (admitted and outpatients) may have visitors in the surgical waiting area during the procedure.
- The Women and Newborn Care Unit will accommodate two (2) persons to support a mother during labor, delivery, recovery, and postpartum.
- Patients visiting the Cancer Center, including Infusion, may have one (1) visitor/support person during their appointment.
- Visitors are welcome to dine in the Hospital cafeteria and relax in common areas.
Patient Deliveries & Gifts
Mail and gifts, including flowers, are delivered daily to patient rooms. Family and friends should address deliveries as follows:
Patient Name
South County Hospital
Your Room Number
100 Kenyon Ave.
Wakefield, RI 02879
For a patient’s room number, please call Patient Information at (401) 788-1488.
Patient Identification Number (PIN)
At South County Hospital, we value the privacy of patient health information. To ensure confidentiality, we assign a four digital Personal Identification Number (PIN) upon a patient’s admission to the hospital.
If patients would like a friend or family member to receive information about his/her medical condition, please share this PIN with them. We encourage designating one family member or friend who can receive regular updates and share with other friends and family members.
Friends or family members who would like updates about your condition may call the main hospital line at (401) 782-8000 and share the correct PIN to get status updates about your health.
Patient Advocate
At South County Hospital, we are committed to delivering the highest quality, most compassionate care. We respect each patient's right to self-determination, comfort, self-expression, and dignity.
While at the hospital, our Patient Advocate is your resource should you have a concern about your care or that of a loved one. Contact our Patient Advocate, Nadine McCauley, at nmccauley@southcountyhealth.org or by calling (401) 788-1982.
The Patient Advocate should be contacted only if a patient is in the hospital. If you would like to submit a complaint or concern after a hospital visit, please see the options below.
Ways to Give and Share Feedback
We know it’s not easy for loved ones to spend time away from home in a hospital. However, our goal is to offer high-quality healthcare and keep friends and family as comfortable as possible until they are able to return home.
We have several ways you can share feedback, recognize staff, or give back to our organization.